At Winnox, your privacy is more than a legal obligation — it is our sincere commitment to every member. This document transparently explains how we handle your personal information with full accountability.
Six core principles that shape how Winnox manages members' personal data.
All data transmitted between your device and winnox servers is protected by 256-bit SSL encryption. Your personal and financial information never travels in an unencrypted form over the internet.
Winnox never sells, rents, or trades members' personal information to any third party for commercial purposes. Your data is used solely for our platform operations.
As a winnox member, you have the right to access, correct, and request deletion of your personal data at any time. Requests are processed within the stipulated timeframe.
Data is stored in protected data centres with strict physical and digital access controls. Internal access to sensitive data is restricted to staff who require it as part of their responsibilities.
In the event of any security incident involving member data, winnox is committed to notifying affected users within the timeframe required by current data protection standards.
The Winnox Privacy Policy is built on international data protection best practices. We continuously update this policy in line with the latest regulatory and technological developments to ensure optimal protection.
Have questions about your data privacy?
View FAQImportant Note: This Privacy Policy describes Winnox's data handling practices. By using our platform, you agree to the collection and use of information as outlined in this document. Please read it carefully before registering an account.
Winnox ("we", "Platform", or "company") deeply values the trust you place in us when sharing personal information while using our online betting platform services. This Privacy Policy is designed to give you a clear and comprehensive understanding of how we collect, process, store, and protect your personal data.
We understand that privacy is more than just a word — it is a fundamental right that deserves respect. That is why every decision we make regarding data management always prioritises the interests and safety of our members, especially users from Malaysia who have long trusted Winnox as their entertainment platform of choice.
This policy applies to all information collected through the Winnox website, mobile app, and every interaction you have with our platform, including customer support communications, financial transactions, and wagering activity.
Winnox only collects information that is genuinely necessary to provide safe, legitimate, and high-quality services. The types of data we collect are grouped into several main categories:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, IC / passport number | KYC verification & account eligibility |
| Contact Information | Email address, phone number, residential address | Account Communication & Verification |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Account security & fraud detection |
| Usage Data | Login records, betting history, in-platform activity | Service improvement & compliance |
| Communication Data | Support chat transcripts, inquiry emails | Customer support & quality control |
In addition to information you provide directly, we also collect data automatically when you use our platform. This includes session information, navigation data, and technical signals that help us identify suspicious activity and keep your account secure.
We do not collect sensitive data such as health information, religious beliefs, or political views. Only data relevant to the operation of the betting platform is collected.
Every piece of data we collect is used for a specific and legitimate purpose. winnox will not use your information for any purpose not stated in this policy without first obtaining your consent.
Winnox does not sell or disclose your personal data to third parties for their own marketing or commercial purposes. However, there are limited situations where we need to share certain information with trusted parties to enable smooth and secure platform operations:
All third parties working with winnox are subject to strict data protection agreements. They are required to handle your data to a level of security equal to or higher than the standards we apply.
Every data transfer to third parties is audited regularly to ensure ongoing compliance with winnox's privacy policy and applicable data protection regulations.
Winnox uses cookies and similar tracking technologies to enhance the user experience, secure login sessions, and understand how users interact with our platform. The types of cookies we use are as follows:
You can manage your cookie settings through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the Winnox platform. Session cookies are automatically deleted when you log out or close your browser.
Winnox continuously invests in security infrastructure to ensure your data remains protected at all times. The technical and organizational security measures we implement include:
While we take all reasonable precautions, no system can be guaranteed 100% secure against every threat. You also play an important role in keeping your account safe by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to our support team.
winnox operates on certified server infrastructure that meets industry security standards. All our payment processors comply with PCI DSS standards for card data protection and financial transactions.
As a winnox member, you hold important rights regarding your personal data. We respect and facilitate the exercise of these rights:
You may request a copy of the personal data we hold about you at any time via the account section or customer support.
If any information is inaccurate or outdated, you have the right to correct it through your account settings or by contacting our team.
You may request the deletion of your personal data, subject to legal data retention requirements that obligate us to keep certain records for a defined period.
You may request that we restrict the processing of your data in certain situations, such as when there is a dispute regarding data accuracy.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if needed.
You may object to the processing of your data for direct marketing purposes at any time. Unsubscribe requests will be processed within the stipulated timeframe.
To exercise any of the rights above, contact the winnox support team via live chat on the platform or through our official email. We will process your request within 30 calendar days of receipt and will notify you if additional time is needed due to complexity or volume of requests.
Winnox retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements.
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be associated with you as an individual. The deletion process follows standard procedures that ensure data cannot be recovered.
The winnox platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process the personal data of minors.
If we discover that a minor's personal data has been collected without our knowledge, that data will be deleted immediately and the related account will be closed in accordance with our underage member protection procedures. Parents or guardians who suspect their child has registered an account with winnox are encouraged to contact our support team immediately for prompt action.
winnox applies age verification mechanisms during the registration and KYC process to ensure the platform is only accessible to eligible individuals. Protecting minors is our absolute priority.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the winnox Data Privacy Officer through the following channels:
Winnox reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or platform operations. Any material changes will be communicated to you via email or an in-platform notice at least 14 days before taking effect. The "Last Updated" date at the top of this document will always reflect the latest version of the policy currently in force.
Continued use of the winnox platform after a change notice is considered your acceptance of the updated Privacy Policy. If you disagree with any changes made, you have the right to close your account in accordance with the procedures set out in our Terms and Conditions.